Refund policy
Returns & Exchanges
At Arbel Outerwear, our goal is for you to love your purchase. We understand that sometimes a piece may not be the perfect fit, and we're here to help.
Returns
To start a return, simply click here to access our returns portal.
Return Window
For a full refund, your return package must be scanned by the carrier within 4 business days of the delivery date. (Business days exclude Saturdays and Sundays.)
Returns scanned on business days 5 through 8 are eligible for store credit.
Returns scanned after business day 8 will not be accepted.
If a return label is created during the return window but the package is not scanned by the carrier until after the return window has expired, the return will not be accepted.
Return Charges
An $8 return shipping fee and a $2 restocking fee will be deducted from your refund or store credit, as applicable.
Exchanges
We do not currently offer exchanges. Please place a new order for the requested item.
Past Season
Returns on past season orders are not eligible for a refund. Instead, they qualify for store credit. Please follow the return guidelines above.
Conditions
Merchandise must be unworn, in resellable condition, and returned in its original packaging.
Discounts
Items discounted 20% or more, including promotional codes, are final sale.
Please Note
- We are not responsible for lost or stolen packages.
- Product images are intended as a general representation of each item. Variations in screen displays, lighting, photography, and fabric texture may cause slight differences in color and appearance.
- For any questions or assistance, please contact our Customer Service team We are happy to help.